FAQ’s

WHAT IS AN ESCAPE ROOM?

An escape room is a live action adventure where you enter a themed room with a group of 2-10 people and attempt to solve a series of puzzles within a time limit to complete or escape the room. In our escape games you must work with your team to find all the hidden clues and solve each puzzle so that you can try to escape in 60 minutes or less. All our escape rooms are fully immersive adventures which are fun to solve and draw you and your team into a well thought out story line. Challenge yourself! Can you escape in time?

 

WHO CAN PLAY AT ESCAPE USA?

Our 1920’s Speakeasy Murder Mystery and Quest for the Throne escape scenarios are designed to be fun for anyone aged 7-110! Anyone under 12 must be accompanied by an adult. Anyone aged 12-15 can enter either of these two escape rooms without an adult, however an adult must remain on the premises.

The recommended age to play The Banishing is 13+. All children under 15 MUST be accompanied by an adult inside this escape room game.  Younger children are welcome to play this game at their parent’s discretion, however The Banishing is not recommended for anyone under age 12. Please feel free to call us if you have any questions.

Anyone aged 16-17 can come to our escape rooms without an adult, however a guardian over age 18 must sign a waiver for them in advance.

Great for families, perfect for date night, awesome for birthday parties, and our escape rooms are also excellent for company team building events. Escape game rooms promote teamwork, improve time management and communication skills, and enhance problem solving abilities.

 

HOW DO I BOOK AN ESCAPE ROOM GAME?

All of our games can be booked online at our booking page. Alternatively you can call us at 770 693 5766 to book. All bookings made over the phone require a minimum deposit of 50%.

We can also accommodate walk-ins as long as we have an open room available at the time you wish to play. Please note, walk-ins must arrive at least 15 minutes in advance of your desired game start time.

 

HOW DO I COMPLETE A WAIVER IN ADVANCE?

You can complete the waiver in advance for yourself and anyone under age 18 by clicking here.

 

I HAVE BOOKED A ROOM, WHEN SHOULD I ARRIVE?

Please arrive 15 minutes ahead of your scheduled game time so that we can get your group checked in, fill out a waiver, and go over the game rules with you. Plan to stay 10-15 minutes after your game ends for photo sessions. So plan for your visit to be a total of 90 minutes.

 

WHAT HAPPENS IF I AM LATE FOR MY SCHEDULED GAME TIME?

Please arrive at least 15 minutes ahead of your scheduled game time. IF YOU ARRIVE MORE THAN 10 MINUTES AFTER YOUR SCHEDULED GAME START TIME YOU WILL NOT HAVE THE FULL 1 HOUR TO ESCAPE YOUR CHOSEN ROOM. IN THIS CASE, TIME WILL BE DEDUCTED FROM YOUR GAME CLOCK ACCORDING TO HOW LATE YOU ARRIVE.

 

WHAT SHOULD I DO IF I CAN’T MAKE IT TO MY SCHEDULED GAME TIME?

To re-schedule your booking you must call us at least 48 hours in advance of your booked game time. 770 693 5766 Due to the limited space we have for each game, we do not issue refunds for booked games. PLEASE NOTE: THERE WILL BE NO REFUNDS FOR CANCELLATIONS OR NO-SHOWS AND TO RE-SCHEDULE YOU MUST CALL AT LEAST 48 HOURS IN ADVANCE OF YOUR GAME TIME.

 

WILL OTHER PEOPLE BE IN THE SAME ROOM AS US?

When booking you can choose to make your game a private event for just the people you know. However, if you do not select this option there is a chance that other people will book the remaining slots for that room and time. This is OK though, it will give you a chance to meet some new people and having more brains and different ways of thinking in your group will only increase your chance of escaping.

 

CAN I TAKE PHOTOS INSIDE THE ESCAPE ROOM?

No. Photographs and videos are not allowed to be taken in our escape rooms. We put time and effort into the creation of our rooms and the puzzles so we want to keep the rooms a secret from anyone who hasn’t experienced them yet.

 

DO YOU SERVE FOOD AND DRINKS?

No, but there are many restaurants nearby where you can grab a bite before or after your escape room experience. We do not allow any food inside our escape rooms. You may brink non-alcoholic drinks with you as long as they are in a sealed container such as a water bottle.

 

WHAT SHOULD I WEAR?

We recommend wearing comfortable clothing and shoes. All players are required to wear shoes, shirts, and pants at all times. Of course, if you wish, you are quite welcome to dress up in costume to match your chosen room theme!

 

AM I ACTUALLY LOCKED IN?

No, only the escape door of the room is potentially locked depending on the escape theme. There will always be an unlocked door that you can exit through at any time. However, if you leave the escape room before your game is over we cannot permit you to re-enter the room. In this case you are welcome to wait for your group in our lobby.

 

WHAT HAPPENS IF WE CAN’T SOLVE THE PUZZLES?

Don’t worry, our game masters will monitor your entire experience. You can ask for 3 clues throughout the game which will be sent to a screen inside the room.

 

HOW MUCH DOES IT COST?

$28 Per Person. We accept credit and debit card payments. We cannot accept cash payments and no cash is kept on the premises.

 

HOW MANY PEOPLE CAN I HAVE IN MY GROUP?

You need at least 2 people in a group to play, but you can have up to 10 people in a room at one time for our 1920’s Murder Mystery and Quest for the Throne games.

The Banishing escape room game is designed for 2-6 players. Due to the theme and room layout the maximum number of players for The Banishing is 6 people.

For special events such as birthdays and team building sessions, we can accommodate up to 15 people in both our 1920’s room and our Quest for the Throne room, please call for details.

 

DO YOU OFFER ANY DISCOUNTS?

Yes. We always offer a 15% discount to current and former military members. Just call us to book and bring your military I.D. with you when you come to play. We also offer a discount for school groups, law enforcement, fire fighters, and paramedics. Call us for more details. Finally, we have a special discount for any group that plays 2 of our escape rooms in one day. We can give you 20% off the second room you play as long as its on the same day.

 

ARE YOUR ROOMS SCARY?

Our 1920’s Speakeasy Murder Mystery and Quest for the Throne themed rooms are family friendly and fun for all ages. Nothing in these two rooms is designed to scare you and no thing or person will jump out at you.

The Banishing escape room game is designed to be creepy and scary, it features religious symbolism, ritual, and cryptic clues.  This game is not recommended for children under the age of 13, anyone with a heart condition or illness that may prevent them from safely participating in a fear based escape room, or anyone offended by religious symbolism and/or ritual.

 

HOW DIFFICULT ARE YOUR ESCAPE ROOMS?

Our escape rooms vary in difficulty level but all of them are lots of fun. We rate our rooms on a scale of 1-5 indicated by the red lock symbols on each of the room pages. The more red locks you see, the harder the room is to solve.